CLIENT EXPERIENCE

 


Aviva

Client: Aviva / Industry: Financial Services / Solution:

Overview

Aviva Group is a trusted global financial services provider. FuseFarm collaborated with Aviva to overcome the complex process of applying and issuing insurance policy.

In conjunction with our partner Straight Through Solutions, we were assigned to build an online system that enabled financial advisers to produce quotes and issue life insurance policies simultaneously.

 

Solution

The project involved 18 months of planning, production and testing from start to finish. We launched a state-of-the-art system (the first of its kind in Australia) that could issue a full-featured life insurance policy online, reducing the turnaround time on a life insurance application from 4 weeks to just under an hour.

The system collects personal information about the client such as medical and financial history, payment details and product options. The system encompasses a complex, logic-driven, underwriting engine, which consecutively produces a decision on the client and issues a policy if the application is successful.

We were momentously involved in the support and training of Aviva underwriting, product and IT staff to manage the system internally.

 

Administered Services

  • Website strategy
  • Interface design?
  • Custom development?
  • CMS implementation

 

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